RETURN & REFUND POLICY

We hope you love your Deep Blue watch. If it isn’t right for you, we accept eligible returns within 7 days of delivery.

7-DAY RETURN WINDOW

You have 7 calendar days from the date your order is delivered to request a return.

To begin a return, please contact Deep Blue Watches within the 7-day return period. Returns sent without prior authorization may not be accepted.

Once your return is approved, we will provide instructions for returning your order.

After the 7-day return period, all sales are final unless the product is defective or otherwise covered by our warranty.

RETURN CONDITION

To qualify for a return, the item must be returned in the same condition in which it was received.

Watches must be:

• Unworn and unused

• Free from scratches, marks, dents, strap creasing, or other signs of wear

• Unmodified and unaltered

• Returned with all protective films, where applicable

• Returned with all original packaging, tags, manuals, warranty materials, tools, accessories, and other items originally included

Watches with resized bracelets are not eligible for return unless otherwise approved by Deep Blue Watches.

We reserve the right to inspect all returned merchandise before approving a refund. Items showing signs of wear, damage, modification, missing components, or use may be denied a refund or subject to a reasonable restocking or refinishing fee.

RETURN SHIPPING

For standard returns, return shipping is the responsibility of the customer.

We strongly recommend using a trackable and fully insured shipping method. Customers are responsible for properly packaging the item and for the package until it is received by Deep Blue Watches.

Original shipping charges, expedited shipping charges, duties, taxes, customs fees, and return shipping costs are non-refundable except where required by law or where the return is the result of an error by Deep Blue Watches.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your watch or product arrives damaged, defective, or different from what you ordered, please contact us promptly so we can evaluate the issue and make it right.

If the issue is the result of an error by Deep Blue Watches or damage occurring before delivery, we will provide appropriate return or replacement instructions.

Please do not wear, resize, modify, or attempt to repair an item you believe may be defective before contacting us.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless defective:

• Custom or specially configured watches

• Engraved or personalized products

• Items specifically marked Final Sale

• Gift cards

• Products that have been worn, used, damaged, altered, or modified

• Watches with resized bracelets, unless otherwise approved

Sale or promotional items may be returned unless they are specifically identified as Final Sale at the time of purchase.

EXCHANGES

The fastest way to receive a different watch, color, size, or product is to return the original eligible item and place a new order.

This helps ensure that the replacement item is available and does not sell out while the original item is in transit.

REFUNDS

Once your return has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 7–10 business days after inspection and approval for us to process the refund. Your bank or credit card provider may require additional time for the refund to appear on your account.

If a returned item does not meet the requirements of this policy, Deep Blue Watches may:

• Decline the return and return the item to the customer at the customer’s expense, or

• Apply a reasonable restocking, repair, or refinishing fee based on the condition of the returned item.

EUROPEAN UNION 14-DAY CANCELLATION PERIOD

For merchandise shipped to the European Union, applicable consumer protection laws may provide the right to cancel or return an order within 14 days of delivery, without providing a reason.

Returned merchandise must still be in substantially the same condition in which it was received and include its original packaging and accessories, subject to any rights provided by applicable law.

Customers remain responsible for return shipping and any non-refundable duties, taxes, or customs charges unless otherwise required by law.

QUESTIONS OR RETURN REQUESTS

If you have a question about a return or would like to request return authorization, please contact Deep Blue Watches through our customer service contact form or the contact information provided on our website.

Please include your order number and a brief description of the reason for your return.

We want you to enjoy your Deep Blue watch and are always happy to help with sizing, specifications, fit, or product questions before you purchase.